Privacy compliance & policy
Our website protects Privacy!
- We collect consent for cookies and trackers in addition to strictly necessary ones as mandated by the ePrivacy Directive.
- We collect consent for processing personal data under the General Data Protection Regulation (GDPR).
- Our website visitors’ personal data is not transmitted to countries categorized as “inadequate”.
Table of Contents
- Introduction
- What Do We Do With Your Information?
- Consent
- Disclosure
- Payment
- Third-Party Services
- Security
- Cookies
- Age of Consent
- Changes to this Privacy Policy
- Additional GDPR Compliance Information
- Contact
Introduction
Welcome to PsychicWorld. Your privacy is of great importance to us, and we are committed to protecting and respecting your personal data. This privacy policy explains how we handle your personal data when you visit our website and use our services. We comply with relevant European data protection legislation, including the General Data Protection Regulation (GDPR).
1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase a live reading from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our Website, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system and to avoid abuse and multiple account creation from the same IP.
Email marketing: With your permission, we may send you emails about our Website, new products, and other updates.
Logging in with Google and Facebook: Our website offers the convenience of logging in using your Google or Facebook accounts. When you use these login buttons, your personal data such as your name, email address, and profile picture will be shared with us by Google or Facebook. This data is used to create and manage your account on PsychicWorld.com. We advise you to review the privacy policies of Google and Facebook to understand how they handle your personal data:
Marketing Emails through Mailchimp: We use Mailchimp to send marketing emails to our users. When you sign up for our services, you may receive promotional emails from us. Each email sent through Mailchimp includes an unsubscribe link, allowing you to opt-out from receiving future marketing emails at any time. For more information on how Mailchimp handles your personal data, please refer to the Mailchimp Privacy Policy.
2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, or place an order for an online reading, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at privacy@psychicworld.com or mailing us at:
Consulto B.V.
Oderweg 1, 1043AG
Amsterdam, NH, Netherlands
3 - DISCLOSURE
We may disclose your personal information if required by a court of law, or if you are in violation of our Terms of Service.
4 – PAYMENT
Mollie & PayPal:
Our Website is hosted on custom-built systems. We delegate payment processing and payment information storage to Mollie and PayPal for credit card-based transactions. They provide us with the online e-payment platforms that allow us to sell our products and services to you.
Your data is stored through Mollie’s and PayPal’s data storage, databases, and their general applications. They store your data on a secure server behind a firewall. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Payment gateways:
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
For more insight, you may also want to read Mollie’s Terms of Service and PayPal’s Terms of Service.
5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies to understand how your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links:
When you click on links on our Website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
We use robust encryption provided by Let’s Encrypt to secure our website. This ensures that all data transmitted between you and our website is encrypted using SSL/TLS.
Additionally, we have implemented internal processes and documentation to ensure GDPR compliance and data protection. Our employees are regularly trained and well-informed about data protection practices.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
7 - COOKIES
What are cookies?
The PsychicWorld website uses cookies. A cookie is a small text file that is placed on the hard drive of your computer when you visit the website. A cookie contains data that helps us track your preferences during your visit to our site.
This information cannot be used by PsychicWorld to personally identify visitors. For example, a cookie can indicate whether you have visited a particular page before or if you arrived at our site through a specific link.
Why we use cookies
Cookies ensure that the website works properly; they enable us to send complete information through multi-page forms, track visitor numbers, and offer third-party services (such as Google Analytics).
You can disable cookies in your browser settings without significant impact on your use of the website, but it may result in some parts being less accessible. We use a special extension that allows you to choose whether to allow cookies specifically for PsychicWorld.
With cookies, PsychicWorld can collect information about your visit, including pages viewed, links clicked, and other actions taken on the site.
Specific cookies we use
-
_session_id: Unique token, sessional, allows PsychicWorld to store information about your session (referrer, landing page, etc.).
- _Psychicworld_visit: No data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.
- _Psychicworld_uniq: No data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a site by a single customer.
- _secure_session_id: Unique token, sessional.
- _Websitefront_digest: Unique token, indefinite, if the shop has a password, this is used to determine if the current visitor has access.
Third-party cookies
Most of the content on the PsychicWorld website consists of original texts. We also use third-party services like Google Analytics. These third parties may place a cookie on your computer to track usage data. We do not have access to the cookies placed by third parties.
Managing cookies
You can choose to accept or decline cookies. In this case, we will record in our database whether you accepted cookies on the device you used to visit our site.
8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our Website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
10 - ADDITIONAL GDPR COMPLIANCE INFORMATION
Personal data we collect and why:
-
IP address: To avoid abuse and people creating multiple accounts with different emails from the same IP to get free bonuses.
- Email address: To login and identify you as a unique user.
- Postal address (optional): For additional services or communication.
- Birthdate (optional): For custom horoscope content access.
- First name / last name (optional): To enable us to reach out to you using your name.
- Phone number (optional): For notifications by phone if users opt-in for this feature.
Data retention policy:
Please be aware that your data will be stored for 12 weeks, at the most. If for any reason your data is used for analytical purposes, all of your personal information will be removed from the database
Users' rights:
According to the GDPR, you have certain rights regarding your personal data:
- Right to access: You have the right to know what data we hold about you (Article 15 GDPR).
- Right to rectification: You have the right to correct inaccurate data (Article 16 GDPR).
- Right to erasure: You have the right to have your data deleted (Article 17 GDPR).
- Right to restriction of processing: You have the right to restrict the processing of your data (Article 18 GDPR).
- Right to data portability: You have the right to transfer your data to another service (Article 20 GDPR).
- Right to object: You have the right to object to the processing of your data (Article 21 GDPR).
To exercise these rights, please contact us via the contact details below.
Contact information for data protection queries:
If you have any questions or need further information regarding data protection, please contact our Privacy Compliance Officer through the contact form on our website or at:
Email: privacy@psychicworld.com
Contact
If you have any questions about this privacy policy or wish to exercise your rights regarding your personal data, please contact us at:
Consulto B.V.
Oderweg 1, 1043AG
Amsterdam, NH, Netherlands
Email: privacy@psychicworld.com
We thank you for your trust in PsychicWorld, and we assure you that we do our utmost to protect and respect your privacy.
Last reviewed on: May 27, 2024
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